Our Optimisation and Support Service (OS) offering is based on pro-active and continuous improvement of your business processes – because business process improvement is what keeps you ahead of the curve in your market.
But, continuous improvement should not be expensive.
For that reason, we’ve built the SAP Operational Control Centre (OCC), which is based on Solution Manager’s approach of running SAP like a factory, into our Business Control Centre (BCC). With its video wall, which allows us to monitor both business and technical key criteria for your business at all times, BCC enables us to reduce your costs and mitigate your risks. Because it gives us such clarity – and alerts - about the status of your business processes, IT landscape, and user experience it positions us to take a pro-active rather than the traditional reactive approach to both innovation and support.
Additional benefits to you include:
- Continuous Business Improvement
- Efficient and cost effective SAP Support
- Improved stability of your SAP environment
- Reduction in technical errors
- Alerts when business process KPIs are breached
- Positive user experience in relation to SAP
Physically, the BCC, which is operates on the latest Solution Manager technology stack, consists of a set of video monitors and dashboards by means of which we monitor the status not just of your business processes but their related IT components
There is also an alert monitor set for pre-defined and agreed thresholds. It allows our skilled personnel to pre-empt potential business or IT issues.
From a methodology perspective, the BCC operates on pre-defined KPIs and analytics – on a fixed price rather than a time-based model. Powerful governance ensures the elimination or mitigation of business risk.
Senior SAP and Business Analysts monitor issues on a pro-active basis in order to supply you with key expertise and advice.