Application Support   

Through a JV with Dimension Data, Britehouse offers customers the ability to oustource the management and support of their Enterprise Applications, Bespoke Applications, Middleware and Integration Applications, Data and Operating Systems.

In the past, many companies have used both single and multi-outsource facilities. Both types of outsourcing have their advantages, but outsourcing a number of disciplines to a single outsourcer means that companies don’t have to act as the services aggregator. This is what we offer through Dimension Data Application Management Services. Putting both application and infrastructure outsourcing under one roof, users only log one call – whether it’s for a desktop issue, or the network is slow, or a business process isn’t working ideally - and the call centre allocates the incident to the appropriate internal specialist, follows up on progress, and then reports back to the customer.

We look to become a business partner that immerses itself in your operations, is hands-on, and provides you with extremely structured services. Customers also buy a fixed number of hours of innovation services. Britehouse’s approach to innovation is to rotate our staff on projects, so that our people are learning all the time. We share our knowledge from other relevant projects that are not under confidentiality constraints with our customers. This allows customers to benefit from a much broader knowledge base than would otherwise be available.

A business partner can only add value if its technology competence and our experience is backed by a business consultancy capability that spans all the mission critical business disciplines, including human resources, finance, production, and supply chain.

We will also take on board some of the talent working on your applications at the time of the outsource decision. System s are often very complex and retaining the institutional and intellectual property vested in the employees and contractors can be crucial in ensuring the customer is not put at risk.