acquisition by Dimension Data of the remaining 60% of shares in its
applications specialist subsidiary, Britehouse, and the resulting merging into
Britehouse of Dimension Data Application Services puts a rare SAP solutions and
services resource at the disposal of customers.
"The enlarged SAP-focused
division of Britehouse is not only one of the largest SAP practices in South
Africa, it has global reach and impact," says Christo Pieters, Britehouse
group executive, Solutions and Services for SAP. "It makes available to
our customers options that they've not had before and that are almost
impossible to access outside of the Britehouse offering.
"For instance, the fact that
we have access to Dimension Data's global data centre capabilities alongside
its managed cloud platform, and through Dimension Data to all the
specialisations of the global NTT group, has caused SAP to sign us up as one of
only three HANA Enterprise cloud providers in the world.
"As a result, we can much
more effectively align customers with the SAP cloud strategy, empowering them
to more fully exploit their SAP investment.
"Also, the skill and
technology critical mass we now have as the applications arm of Dimension Data
gives us the strategic significance to co-innovate with SAP, globally.
"The benefits that will
accrue to our customers in relation to our ability to help them sharpen their
competitive edge are huge."
Donovan Lawrence, former head of
Dimension Data Application Services and now COO of Britehouse, says the
Britehouse Business Control Centre (BCC) and Britehouse Mobility will enrich
value for customers still further.
"The BCC, which is built on
SAP Solution Manager, enables us to pre-emptively and proactively monitor customer
technology landscapes so as to continuously improve their business processes
and, therefore, their business performance. Our ATAJO mobility platform enables
us to mobilise customer businesses quickly, at least cost.
"In addition, by merging the
two applications businesses, we've not simply gained more of the same high
skills. We've added complementary expertise in areas in which each company had
not worked before. If you add together our expanded technological and human
resources, you get the most comprehensive services and solutions capability
available in the market."
Both the Britehouse and Dimension
Data SAP teams were working at full capacity. So, the merger will not lead to
rationalisation of staff. "It does enable us, however, to aggregate our
various product sets, operational focus, and IP," says newly appointed
Britehouse CTO Rogan Moore. "This positions us to target value for our
customers much more efficiently and effectively, improving time to benefit for
our customers and for us."
A deliberate decision was made
during the merger discussions to retain the Britehouse brand for what is,
essentially, the applications arm of Dimension Data. One of the reasons was
Britehouse's well established brand equity in the local market.
"Also, the Britehouse
personality and ethos are entrepreneurial to the core," Pieters says.
"Dimension Data, by virtue of its size and its original focus on networks
and data centres, which need to be standardised and generic, is more corporate.
"We wanted to retain the conceptual
agility that has always enabled us to address each customer's individual needs
in fresh ways. In modern business, it's the application that makes the
difference. The infrastructure on which it runs must, of course, be superb –
and Dimension Data excels in infrastructure and related services. But,
customers should be able to take that excellence for granted. What they need
most is exceptional, differentiating applications. That's what we provide –
better than anyone else."